PRIVACY POLICY

INFORMATION WE COLLECT

When you visit or make a purchase on our website, we may collect the following types of information:

  • Personal information: This includes your name, email address, billing and shipping address, and phone number. This information is necessary to process orders, communicate with you about your order, and provide customer support.

  • Payment information: All payments are processed securely via PayPal, and we do not store your credit or debit card details on our website.

  • Order information: We record items purchased, order dates, and shipping details to ensure accurate fulfillment.

  • Website usage information: We collect data about pages visited, time spent on the site, clicks, and browsing behavior to improve your shopping experience.

HOW WE USE YOUR INFORMATION

We use the information we collect to:

  • Process and fulfill your orders, including shipping and delivery.

  • Communicate with you regarding order updates, promotions, and customer support inquiries.

  • Analyze and improve our website, products, and services.

  • Comply with legal obligations under United States federal and state laws, including tax, consumer protection, and e-commerce regulations.

We do not sell, rent, or share your personal information with third parties for marketing purposes without your consent.

PAYMENT SECURITY

All transactions are processed through PayPal, a trusted third-party payment processor. Our website is secured with SSL (Secure Socket Layer) encryption, which ensures that all personal and payment information transmitted during checkout is encrypted and protected from unauthorized access.

COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to enhance your browsing experience and analyze website performance. These include:

  • Google Analytics: Helps us understand site traffic, user behavior, and conversion rates.

  • Hotjar: Provides heatmaps and behavior analytics to improve website usability.

  • Other standard cookies to remember preferences and login sessions.

You can choose to disable cookies in your browser settings, but some features of the website may not function properly if cookies are blocked.

THIRD-PARTY SERVICES AND CARRIERS

We use trusted third-party services to operate our website, process payments, and deliver products. These include:

  • Shopify: Platform hosting our website, which handles data storage and security.

  • PayPal: Processes all payments securely.

  • Shipping carriers: USPS, UPS, and DHL handle order delivery. They may have access to your shipping address and contact information to fulfill your order.

  • Analytics and behavior tools: Google Analytics and Hotjar help us optimize the website experience.

All third-party providers are required to comply with strict data protection practices and only use your information for purposes outlined in their agreements with us.

DATA RETENTION

We retain your personal information only as long as necessary to:

  • Fulfill orders and provide customer support.

  • Comply with legal obligations under U.S. law, including tax and consumer protection requirements.

  • Maintain internal records for operational purposes.

Once personal data is no longer needed, we securely delete or anonymize it.

YOUR RIGHTS

Under applicable U.S. federal and state laws (including laws like the California Consumer Privacy Act – CCPA if applicable), you have the right to:

  • Request access to the personal information we hold about you.

  • Request corrections to your personal information.

  • Request deletion of your personal information, subject to legal obligations.

  • Opt-out of marketing communications.

To exercise any of these rights, please contact us at support@xentarfy.com.

SECURITY MEASURES

We implement technical, administrative, and physical safeguards to protect your information. These include SSL encryption, secure servers, limited access to sensitive information, and regular security monitoring.

CHILDREN’S PRIVACY

Our website is not intended for children under 13 years old, and we do not knowingly collect information from children. If we learn that personal information of a child under 13 has been collected, we will take steps to delete it.

CONTACT US

If you have questions or concerns about our Privacy Policy or your personal data, please contact us at:

Email: support@xentarfy.com
Support Hours: 8:00 AM – 7:00 PM (PST), Mon -Fri (excluding U.S. public holidays)

Thank you for choosing Xentarfy. We value your trust and are committed to protecting your privacy while providing you with a safe and enjoyable shopping experience.